{"id":5097,"date":"2019-01-03T13:13:53","date_gmt":"2019-01-03T12:13:53","guid":{"rendered":"https:\/\/www.rajapack.be\/blog-be\/?p=5097"},"modified":"2022-12-07T16:45:12","modified_gmt":"2022-12-07T15:45:12","slug":"retour-en-caisse","status":"publish","type":"post","link":"https:\/\/www.rajapack.be\/blog-be\/retour-en-caisse","title":{"rendered":"Le retour en caisse : indispensable pour l\u2019e-commerce"},"content":{"rendered":"<div class=\"su-spacer\" style=\"height:20px\"><\/div>\n<p style=\"text-align: justify;\">Les vacances de No\u00ebl sont derri\u00e8re nous&#8230;. Traditionnellement, c\u2019est le moment durant lequel votre entrep\u00f4t commence \u00e0 se remplir de retours. Dans cet article, nous allons examiner pourquoi une bonne politique de retour est si importante et comment faire en sorte que le processus de retour se d\u00e9roule ais\u00e9ment pour votre client.<\/p>\n<div class=\"su-spacer\" style=\"height:20px\"><\/div>\n<h2><span style=\"color: #000000;\"><strong>Le retour en caisse : les chiffres parlent d\u2019eux-m\u00eames<\/strong><\/span><\/h2>\n<div class=\"su-spacer\" style=\"height:20px\"><\/div>\n<p style=\"text-align: justify;\">Aux \u00c9tats-Unis, le client est roi. On a pu constater que ce roi retourne entre 30 et 70 % de ses produits command\u00e9s en ligne, selon le secteur &#8211; avec en t\u00eate du classement, le secteur vestimentaire <em>(Optoro 2018<\/em>). L&#8217;ann\u00e9e derni\u00e8re, apr\u00e8s les F\u00eates, pas moins de 90 milliards de dollars de marchandises ont \u00e9t\u00e9 retourn\u00e9s. Sur le march\u00e9 europ\u00e9en B2C, ces taux de retour varient entre 25 et 50 %. En Belgique, retourner une commande en ligne est \u00e9galement devenu un sport national. Sept clients sur dix l&#8217;ont d\u00e9j\u00e0 pratiqu\u00e9, selon la f\u00e9d\u00e9ration des entreprises belges Comeos.<\/p>\n<p style=\"text-align: justify;\">Le 3 janvier 2018, le service de messagerie UPS a d\u00fb renvoyer jusqu&#8217;\u00e0 1,4 million de colis dans les \u00c9tats-Unis. Ces retours ont pris de telles proportions que maintenant, au sein du pays, on parle d\u2019une <strong><em>Journ\u00e9e Nationale des Retours<\/em><\/strong>. On se demande alors si nous pouvons nous attendre \u00e0 la m\u00eame chose en Belgique.<\/p>\n<div class=\"su-spacer\" style=\"height:20px\"><\/div>\n<div class=\"su-box su-box-style-glass\" id=\"\" style=\"border-color:#003bbe;border-radius:20px\"><div class=\"su-box-title\" style=\"background-color:#276ef1;color:#FFFFFF;border-top-left-radius:18px;border-top-right-radius:18px\">Quelques chiffres cl\u00e9 sur le retour en caisse : <\/div><div class=\"su-box-content su-u-clearfix su-u-trim\" style=\"border-bottom-left-radius:18px;border-bottom-right-radius:18px\">\n<ul>\n<li><strong>63 %<\/strong> des consommateurs lisent les conditions de retour avant d&#8217;effectuer un achat en ligne (comScore).<\/li>\n<li><strong>Un tiers<\/strong> de tous les produits achet\u00e9s en ligne sont retourn\u00e9s (WSJ).<\/li>\n<li><strong>46 % <\/strong>des acheteurs en ligne ont d\u00e9j\u00e0 quitt\u00e9 leur panier parce qu&#8217;il n&#8217;y avait pas de politique de retour gratuit (Optoro).<\/li>\n<li>Et n&#8217;oubliez pas : selon la l\u00e9gislation europ\u00e9enne, tout consommateur peut retourner son achat en ligne dans un d\u00e9lai de <strong>14 jours<\/strong>, sans donner de raison. <\/div><\/div><\/li>\n<\/ul>\n<div class=\"su-spacer\" style=\"height:20px\"><\/div>\n<div class=\"su-divider su-divider-style-dotted\" style=\"margin:15px 0;border-width:3px;border-color:#999999\"><a href=\"#\" style=\"color:#999999\">Au d\u00e9but de l&#039;article<\/a><\/div>\n<div class=\"su-spacer\" style=\"height:20px\"><\/div>\n<div class=\"su-spacer\" style=\"height:20px\"><\/div>\n<h2><span style=\"color: #000000;\"><strong>Le retour en caisse et autres outils pratiques<\/strong><\/span><\/h2>\n<div class=\"su-spacer\" style=\"height:20px\"><\/div>\n<p style=\"text-align: justify;\">Des recherches ont montr\u00e9 que 83 % des consommateurs ach\u00e8teraient davantage en ligne si la politique de retour \u00e9tait plus simple (<em>Reverse Logistics Association<\/em>). Choisissez donc le bon mat\u00e9riau d&#8217;emballage et offrez \u00e0 vos clients un service d\u2019exception.<\/p>\n<div class=\"su-spacer\" style=\"height:20px\"><\/div>\n<h3><strong><span style=\"color: #d52f13;\"><span style=\"color: #d52f13;\">\u25ba<\/span><\/span> <span style=\"color: #276ef1;\">1. \u00c9tui ou caisse \u00e0 fermeture aller-retour<\/span><\/strong><\/h3>\n<div class=\"su-spacer\" style=\"height:20px\"><\/div>\n<p style=\"text-align: justify;\">Une <a href=\"https:\/\/www.rajapack.be\/fr_BE\/caisses-cartons-boites\/caisses-carton-double-cannelure\/caisse-a-fond-automatique-avec-fermeture-aller-retour_PDT638580.html\" target=\"_blank\" rel=\"noopener noreferrer\">caisse ou une bo\u00eete \u00e0 fermeture aller-retour<\/a> est indispensable pour tout type de boutique en ligne. Pourquoi ? En fait, elle poss\u00e8de <strong>deux bandes adh\u00e9sives<\/strong>. La premi\u00e8re est utilis\u00e9e par votre emballeur pour fermer et exp\u00e9dier la caisse. Ensuite, la deuxi\u00e8me est utilis\u00e9e par votre client : s&#8217;il souhaite retourner le colis, il lui suffit de retirer ce ruban adh\u00e9sif, de fermer la caisse et de la retourner via le service de messagerie.<\/p>\n<p style=\"text-align: justify;\">Cette caisse \u00e0 deux bandes adh\u00e9sives <strong>facilitera la vie de vos clients<\/strong>. En effet, ils pourront utiliser la m\u00eame caisse et n\u2019auront m\u00eame plus besoin de ruban adh\u00e9sif. En outre, vous pouvez \u00eatre certain que votre produit vous reviendra en bon \u00e9tat et que vous pourrez l\u2019int\u00e9grer \u00e0 nouveau dans votre boutique en ligne. Tout le monde y gagne !<\/p>\n<div class=\"su-spacer\" style=\"height:20px\"><\/div>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-18100 size-full\" src=\"https:\/\/www.rajapack.be\/blog-be\/wp-content\/uploads\/2019\/01\/Fermeture-aller-retour-e-commerce-3.jpg\" alt=\"Caisse \u00e0 fermeture aller-retour de RAJAPACK. \" width=\"730\" height=\"474\" srcset=\"https:\/\/www.rajapack.be\/blog-be\/wp-content\/uploads\/2019\/01\/Fermeture-aller-retour-e-commerce-3.jpg 730w, https:\/\/www.rajapack.be\/blog-be\/wp-content\/uploads\/2019\/01\/Fermeture-aller-retour-e-commerce-3-300x195.jpg 300w\" sizes=\"(max-width: 730px) 100vw, 730px\" \/><\/p>\n<div class=\"su-spacer\" style=\"height:20px\"><\/div>\n<div class=\"su-spacer\" style=\"height:20px\"><\/div>\n<h3><strong><span style=\"color: #d52f13;\"><span style=\"color: #d52f13;\">\u25ba <\/span><\/span><span style=\"color: #276ef1;\">2. Pochette \u00e0 fermeture aller-retour<\/span><\/strong><\/h3>\n<div class=\"su-spacer\" style=\"height:20px\"><\/div>\n<p style=\"text-align: justify;\">Le principe est le m\u00eame que celui de la caisse d\u2019aller-retour. Cette <a href=\"https:\/\/www.rajapack.be\/fr_BE\/enveloppes-pochettes-tubes\/pochettes-plastique-couleur\/pochette-plastique-opaque-a-poignee_OFF_BE_0908.html\" target=\"_blank\" rel=\"noopener noreferrer\">pochette<\/a>\u00a0en plastique poss\u00e8de une <strong>double bande de fermeture<\/strong>. C\u2019est la deuxi\u00e8me qui est utilis\u00e9e pour retourner une commande. Cette pochette opaque (ou sac d&#8217;exp\u00e9dition) est id\u00e9ale pour le transport de produits l\u00e9gers et volumineux. Les boutiques de <strong>v\u00eatements<\/strong> en ligne l\u2019utilisent le plus souvent. Ces enveloppes sont imperm\u00e9ables et tr\u00e8s r\u00e9sistantes, car elles sont faites de<a href=\"https:\/\/www.rajapack.be\/blog-be\/logos-sur-les-emballages\/#Matieres_premieres\" target=\"_blank\" rel=\"noopener noreferrer\"> poly\u00e9thyl\u00e8ne<\/a>.<\/p>\n<p style=\"text-align: justify;\">Puisqu&#8217;une image vaut souvent plus que 1000 mots, nous vous proposons la vid\u00e9o ci-dessous. En 60 secondes, vous pourrez voir \u00e0 quel point le syst\u00e8me de fermeture aller-retour peut \u00eatre pratique :<\/p>\n<p><iframe loading=\"lazy\" title=\"\u00c9tui avec fermeture aller-retour | RAJA\" width=\"850\" height=\"478\" src=\"https:\/\/www.youtube.com\/embed\/YIXsz4RjVFY?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe><\/p>\n<div class=\"su-spacer\" style=\"height:20px\"><\/div>\n<div class=\"su-spacer\" style=\"height:20px\"><\/div>\n<h3><strong><span style=\"color: #d52f13;\"><span style=\"color: #d52f13;\">\u25ba <span style=\"color: #276ef1;\">3. <\/span><\/span><\/span><span style=\"color: #276ef1;\">\u00c9tiquette de retour<\/span><\/strong><\/h3>\n<div class=\"su-spacer\" style=\"height:20px\"><\/div>\n<p style=\"text-align: justify;\">Un retour en caisse ou en enveloppe ne suffit pas pour un retour r\u00e9ussi. Afin de parfaire cette op\u00e9ration, il est pr\u00e9f\u00e9rable de fournir une <a href=\"https:\/\/www.rajapack.be\/fr_BE\/etiquetage-packing-lists\/etiquettes-jet-encre-laser\/etiquette-expedition-speciale-e-commerce_PDT531584.html\">\u00e9tiquette de retour<\/a> \u00e0 votre client. Cette \u00e9tiquette adh\u00e9sive, qui compl\u00e8te le bon de livraison ou la facture, offre un service suppl\u00e9mentaire en faveur du client.<\/p>\n<p style=\"text-align: justify;\">Veillez \u00e0 ce que l&#8217;\u00e9tiquette contiennent l&#8217;adresse de retour de la commande. De cette fa\u00e7on, le client n&#8217;aura plus qu&#8217;\u00e0 la coller sur sa caisse ou pochette et la retourner par le service de messagerie. Ce sont ces petits avantages qui assurent <strong>une confiance grandissante<\/strong> de vos clients pour votre organisation et ce, sans m\u00eame jamais vous avoir rencontr\u00e9.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Les vacances de No\u00ebl sont derri\u00e8re nous&#8230;. Traditionnellement, c\u2019est le moment durant lequel votre entrep\u00f4t commence \u00e0 se remplir de retours. Dans cet article, nous allons examiner pourquoi une bonne [&#8230;]<\/p>\n","protected":false},"author":64,"featured_media":4898,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[687,695],"tags":[826,844,876,812,866,864,808,842],"class_list":["post-5097","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-conseils-emballage","category-ecommerce","tag-caisse-carton","tag-emballage-rapide","tag-emballages-boites-aux-lettres","tag-etiquettes","tag-pochettes","tag-pochettes-expedition","tag-produits-eco-responsables","tag-retours"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Le retour en caisse : faites la diff\u00e9rence ! | RAJAPACK Blog<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrez pourquoi une bonne politique de retour est si importante pour votre entreprise. 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